Frequently Asked Questions


  1. How do I become an usher?
  2. How does the usher program work?
  3. How do I contact an usher captain?
  4. What can I usher for?
  5. What type of events do you have?
  6. Once I become accepted as an usher how do I sign up for events?
  7. Which events are not available for on-line sign up?
  8. How do I usher for popular shows?
  9. If I can't make an ushering assignment what should I do?
  10. Is Free Usher Parking Provided for Events at Copley Symphony Hall?
  11. What do I wear when I usher?
  12. What time do I need to show up for an event?
  13. How do I update my personal information?
  14. Will my personal information be shared with third parties?
  15. Why do I need to log in?
  16. How do I log in to the website?
  17. Why do my spouse and I need to have separate accounts?
How do I become an usher?
Click on "Register" in the menu on the left side of this page, fill out the fields of information, and click the "Submit" button. If you are not affiliated with a team captain upon registering, your contact information will be given to a team captain who will follow-up with you.
How does the usher program work?
All regular ushers are affiliated with one of nine usher captain teams. Each captain manages a team of ushers and handles all the scheduling functions for San Diego Symphony concerts and select rental events. By using our interactive usher website you can also sign-up directly for many events or add your name to the waiting list for other events. Various times a year a comprehensive usher orientation takes place outlining the latest policies and procedures geared towards either Copley Symphony Hall or our outdoor Summer site. At these meetings we answer questions and hand out an usher handbook that should serve as your reference manual. Click here to download the usher Hall Handbook in Adobe format. Click here to download the Summer Pops Handbook in Adobe format.
How do I contact an usher captain?
Once you have registered as an usher on the usher website, your name will be given to an usher captain. These captains will welcome you and orient you to the basics of our usher program. Since we are unable to give out our usher captains' names or phone numbers, please wait for one of them to initiate contact. However, if you have registered and haven't received a call within 2 weeks from a captain, please contact the Symphony Hall House Manager via e-mail at gkutchins@sandiegosymphony.org. Once you are registered, you will receive periodic e-mails regarding ushering updates. At the the bottom of each e-mail is your captain's contact information.
What can I usher for?
Volunteer ushers are utilized for all events scheduled at Copley Symphony Hall. Other opportunities are available at Embarcadero Marina Park South during the summer months. Events range from all types of music to dance, children's shows, seminars, lecturers, ethnic shows, and comedians. We have something for everyone's tastes.
What type of events do you have?
Anything you can imagine. Each year we have over 150 diverse events, ranging from classical and pop/rock music to dance troupes, corporate events, musicals, children-oriented programs, and ethnic programming. Events are scheduled year round at Copley Symphony Hall. Embarcadero Marina Park South remains operational from June through September.
Once I become accepted as an usher how do I sign up for events?
Once you are approved as an usher you will be e-mailed a username and password code. Your username and password will provide access to the interactive link to sign up for select events either directly off the "Sign-Up" page or off the "Waiting List" page. As soon as you are confirmed for an event, you will receive an e-mail confirmation as well as an e-mail reminder as the event approaches. You should always check the "My Account" page to verify shows for which you are confirmed to usher versus those for which you are on the Waiting List along with the usher call time and location. It is your responsibility to show up for all confirmed concerts for which you are scheduled. You can find your username and password at the bottom of each e-mail you receive from the Symphony.
Which events are not available for on-line sign up?
All San Diego Symphony concerts are scheduled by usher captains. In addition, very popular events are also scheduled at the discretion of the usher captains. You can express your interest by placing your name on the Waiting List.
How do I usher for popular shows?
Basically, the more selfless you are the better chance you have to usher popular events. We have many shows that are deemed to be "difficult to schedule" for various reasons (e.g., no entertainment value, early morning/late evening call times, long programs, a challenging audience base, etc.). As a way to repay volunteers who selflessly help us out with these shows, we give these individuals priority over others on popular shows.
If I can't make an ushering assignment what should I do?
You should contact your usher captain, log on to the usher website, and use the "My Account" page to cancel an event.
Is Free Usher Parking Provided for Events at Copley Symphony Hall?
Free parking for volunteer ushers is usually only provided for morning or afternoon events on Monday through Saturday at Copley Symphony Hall. Parking arrangement instructions are e-mailed to scheduled ushers in advance of the specific event. For evening events or those that occur on Sundays, volunteer ushers handle their own parking arrangements. We kindly ask that you not park curbside at either the 8th Avenue backstage entrance or the 7th Avenue entrance as these areas are reserved for patron drop-off and performers, respectively. For outdoor concerts at Embarcadero Marina Park South, free usher parking is provided at a nearby parking lot with free shuttle service to the venue. Location of this lot is identified before and during the Summer Season to all ushers via the usher website.
What do I wear when I usher?
The usher dress code is fully described in the Copley Symphony Hall and Summer Pops site rules. Please visit the "Dress Code" link on the left side of the page for details.
What time do I need to show up for an event?
The "Calendar" page and "My Account" page show call times for every event. Since call times vary for each event, it is your responsibility to arrive on time as stated in this list.
How do I update my personal information?
Log on to the website and go to the "My Account" page. Make any necessary corrections in your personal information and submit the page.
Will my personal information be shared with third parties?
Absolutely not. We value your privacy and, as such, will only utilize your personal information to the extent we ensure efficient use of this interactive web site.
Why do I need to log in?
If you want to verify your personal information, sign up for an event, add you name to the Waiting List, or cancel an event then you must identify who you are. That is what your user name and password are for. You should keep your password confidential (that's why it is called a password). Your password is not an account number and should not be used as identification when sending email to the house manager or webmaster. Your username and password will always be listed on the bottom of all usher e-mail correspondence sent from the San Diego Symphony.
How do I log in to the website?
If you do not already have an account you must first register to obtain a user name and password. It is essential that you fill out all mandatory fields on the registration page. After you receive your login information via e-mail from the website start to navigate the website to experience how effectively you can manage your account and schedule. If you have trouble accessing the site, please send an email to gkutchins@sandieogsymphony.org and explain exactly what information you entered and how the website responded.
Why do my spouse and I need to have separate accounts?
Every usher must have a separate account with a unique user name and password. The user name and password are needed for identification so the computer knows who is signing up for or cancelling an event. There are many situations which would become impossibly complicated for a computer program if a single user name could represent two or more people. But think of it this way. You don't use the same social security number or the same driver's license number. If you both worked for the same company you wouldn't expect to have the same employee number. As volunteers you are, in effect, service providers of the Symphony and your user name uniquely identifies you.

This site has been built for your needs. We value your comments and always strive to improve serving you. Please feel free to share any comments or suggestions on how we can enhance your on-line experience. Let us know how we're doing.